Business excellence is the systematic use of quality management principles and tools in business management with the goal of improving performance. PBA provides you with these Business Blueprints to help you run your business as effectively as possible. We've done the research, you reap the benefits!

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Your peers have shared these helpful documents. In the spirit of sharing, if you have any type of contract or manual that you would like to share with other members, please email the Membership Department and we would be happy to post it on the site. Can't find what you're looking for? Contact the Membership Department and let us help.

All files are available in Microsoft Word, Microsoft Excel, or Adobe Acrobat PDF. To download any file right-click (PC) or control+click (MAC) on the icon and choose 'save file as' or 'download link to disk' from your menu.

Many of these documents have been provided by other members for you to use as a guide. Please keep this in mind and customize the document for your salon. Remember to have any document reviewed by your attorney before implementing it into your salon.

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Business Management
Finance/Inventory		S	M	D	.doc	.xls	.pdf	www
	10 Tips to Go Green On Your Bottom Line
	Trade Show Budget Template
Forms/Agreements		S	M	D	.doc	.xls	.pdf	www
	Donation Request Response Form
	Model Release Form
	Outstanding Credit Documentation
	Outstanding Credit Memo
	Professional Salon Contract
	Sales Representative Agreement
	Salon Credit Application
Retail/Store		S	M	D	.doc	.xls	.pdf	www
	Leasing Checklist and Action Plan
	New Store Location Supply List
	New Store Order Guidelines
	Store Set Up Checklist
	Store Set Up Interdepartmental Checklist
Sales/Customer Service		S	M	D	.doc	.xls	.pdf	www
	Manufacturer Distributor Contract Discussion Points
	New Customer Program-Five Touches
Strategic Planning		S	M	D	.doc	.xls	.pdf	www
	New Idea Implementation Checklist
	Strategic Planning Form
	Strategic Planning Tools-Timeline-Template
Vendor Relations		S	M	D	.doc	.xls	.pdf	www
	Criteria for Vendor Relationship
	New Vendor Questions

Guest Services
Bridal		S	M	D	.doc	.xls	.pdf	www
	Bridal Contract
	Bridal Introductory Letter
	Bridal Packages
	Bridal Services-Policies
Forms/Agreements		S	M	D	.doc	.xls	.pdf	www
	Apprentice Service Provider Release Form
	Color Consent (1)
	Massage History Form
Guest Surveys		S	M	D	.doc	.xls	.pdf	www
	Client Satisfaction Survey
	Guest Survey
	New Client Post Card Survey
Scripts		S	M	D	.doc	.xls	.pdf	www
	Acne Treatment Script
	Brow Lash Script
	Deep Conditioning Script
	Foil Highlighting Script
	Haircut Script
	Manicure-Pedicure Script
	Permanent-Texture Script
	Rejuvenating Facial Script
	Special Occasion Styling Script
	Ultimate Facial Script
	Wax Script

Human Resources
Compensation		S	M	D	.doc	.xls	.pdf	www
	Employee vs Booth Renter Comparison
Evaluation		S	M	D	.doc	.xls	.pdf	www
	Assistant Evaluation Checklist
	Evaluation for Customer Service
	Nail Tech Evaluation
	Receptionist Position Description and Evaluation
	Self Evaluation for Desk Staff
	Self Evaluation for Estheticians
	Self Evaluation for Stylist
	Stylist Position Description and Evaluation
	Stylist Team Member Evaluation
Forms/Agreements		S	M	D	.doc	.xls	.pdf	www
	Company Property Agreement
	Disciplinary Notice
	Education Fund Agreement
	Education Reimbursement Acknowledgment
	Employee Confidentiality Agreeemnt
	Employee Training Agreement
	Employee Warning Notice
	General Employment Agreement
	General Employment Agreement 2
	General Non-Compete Agreement
	Non-Compete-Confidentiality-Training Agreement
	Regional Manager Checklist
	Sales Consultant Employment Agreement
	Sales Consultant Performance Checklist
	Sales Rep Non-Compete Paragraph
	Salon-Spa Employee Application
	Separation and Release Agreement
Interviews		S	M	D	.doc	.xls	.pdf	www
	101 Interview Questions
	Interview Questions 2
	Interview Questions 3
	Interview Questions 4
	Interview Questions 5
Job Descriptions		S	M	D	.doc	.xls	.pdf	www
	Accounting Clerk
	Accounting Clerk 2
	Accounts Payable Clerk
	Accounts Receivable Clerk
	Accounts Receivable Manager
	Chief Financial Officer
	Controller
	Customer Service Manager
	Customer Service Representative
	Customer Service Supervisor
	Designer
	Director of Customer Care
	Educational Director
	Guest Services Team Member
	Hair Designer
	President
	Protégé Designer
	Purchasing Manager
	Receptionist
	Regional Sales Manager
	Salon Director
	Salon Director Assistant
	Technical Assistant Job Description and Evaluation
Manuals/Policies		S	M	D	.doc	.xls	.pdf	www
	Employee Handbook
	Employee Manual
	Front Desk Manual
	Front Desk Operations
	Front Desk Policies
	Human Resources Policy Manual
	Safety Policy Manual
	Substance Abuse Policy Paragraph

Marketing/Communications
PR/Media		S	M	D	.doc	.xls	.pdf	www
	Media Tips
	News Release - PBA Member Announcement
	Salon Public Relations Primer
Special Events		S	M	D	.doc	.xls	.pdf	www
	Cut-A-Thon
	Makeover-Fashion Show
	Salon Client Appreciation Day Event

Miscellaneous
	NAW Publications
	US Chamber of Commerce
	US Small Business Administration

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Business Blueprints

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