Education

Webinar: Business of Beauty - The Client Experience

Webinar Date: March 22, 2010
Webinar Times: 2:00pm - 3:15pm EDT
Webinar Price: PBA / NCA Members - $29 | Non Members - $42

Gather your key managers or your whole team to watch the webinar from one computer for one low price!

To Register:

Step 1 - Download and email the Registration Form to Bonnie Bonadeo at bonnie@probeauty.org

Step 2 - Click Here to reserve your webinar seat. Space is limited.

Join industry legend Ann Mincey as she brings perspective to what the client experience means to your business. Learn how to help guide your clients through the sea of product choices to help ensure the positive salon experience continues between appointments.

Ann will teach from PBA's landmark retail study Business of Beauty: Maximize Your Profitability to help you understand how to use the report's 8 Steps to Retail Success to ensure you are creating the ultimate client experience.

About Ann Mincey

Beauty is about looking great; nutrition involves feeling good; and wellness leads to living better. A pioneer in combining all three, Ann Mincey is author of "Get Glowing! You are a Star Right Where You Are!" and founder of Starshine Systems Inc., a company inspiring brilliance in people and businesses through the spoken and written word.

Though change is the only standard in the salon industry, Ann has stayed true to her values - having unwavering respect for salon professionals and their clients. Teaching salon professionals her unique view "from the chair up," inspiring their commitment to surpass client expectations, is her personal mission.

For 35 years, her programs have helped beauty professionals improve their business, reduce stress, refuel creativity and enrich their lives. Ann's passion for promoting beauty-from-the-inside-out is organic. A minister's daughter who was nurtured by optimistic affirmations, she began her career selling nutritional supplements for Redken in 1975. Ann was one of the first women to teach motivation, inspiration, confidence and well-being and advanced to Redken 5th Avenue NYC's Vice President of Global Communications before recently retiring. She has trained thousands of salon professionals worldwide in the art of living better.

In 2010, Ann is thrilled to be working closely with the Professional Beauty Association to present the Business of Beauty research report to educate and inspire salon professionals on what it means to "spoil" their best customers while maximizing their profitability and building their brand.